Shipping & Returns

RETURNS & EXCHANGES? 

If you are unhappy with your glasses within 30days of placing your order we will happy refund or exchange them for you.  SOEK™ aims to make returns and exchanges as simple as possible. If you would like to return or exchange please contact us first.

OUR RETURN AND EXCHANGE TERMS:

Returns must be in brand new condition, with original box and lens cloth if applicable.

Returns must be postmarked for return within 30 days of placing your order.

If your SOEK™ sunglasses has a manufacturer defect, we will, of course, repair or replace them free of charge.

 

REFUND TIMELINE

All Refunds are normally processed the same working day after receiving returned goods.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All orders will be dispatched the next Business day.

Once your order has been shipped you will receive an email with the details of the shipping company and tracking number if applicable.

 

SHIPPING COSTS?

All shipping costs are dependent on what shipping courier serves you have selected at point of check out. 

 

INTERNATIONAL TAXES?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment.

Unfortunately, SOEK™ has no control over these charges as these are determined by Customs.  SOEK™ is not responsible for any action taken by Customs or the chosen package delivery service. 

 

WARRENTY POLICY

We stand by the quality of our products. All SOEK™ sunglasses are warranted against manufacturing defects for a full 12 months.

SOEK™ does not warrant against accidents or lack of care that result in cracks, breakage or dents. Normal wear and tear, loss, theft, scratches, or any damage due to misuse are also not covered. Assessment of any products under warranty remain at the discretion of SOEK™. 

 

ANY QUESTIONS OR QUERIES? Email us on: help@soek.com.au